Papa John’s CEO Steve Ritchie has been very focused on ramping up his company’s diversity efforts. This included his writing an open letter for his company’s franchisees, employees, and customers explaining how his company plans to address diversity and make the company even more successful.
In the open letter, Steve Ritchie said that Papa John’s executive team had recently finished “unconscious bias training“. They are planning on rolling this training out to everyone that works at a Papa John’s location as well as people who are in its headquarters.
He also had a third party company conduct a cultural audit and investigation at Papa John’s. Steve Ritchie said that this included his company’s diversity and inclusion practices and would provide actionable recommendations that would be implemented.
Steve Ritchie also went on a listening tour to Papa John’s locations across America including in Los Angeles, Dallas, Atlanta, Chicago, and Detroit. He wanted to personally hear from franchise owners and employees how Papa John’s could better meet diversity needs.
They have launched two long-term initiatives. Steve Ritchie said that Papa John’s will implement an initiative to encourage more minority people to become franchise owners and help them develop their business. He also launched a foundation that will make a positive difference in the communities in which Papa John’s operates.
Steve Ritchie said that he started his career in the pizza industry 25 years ago. He said that pizza brings people together and he liked working for Papa John’s because people from all backgrounds worked alongside one another. He said that the most important ingredient at Papa John’s is its people and that the company stands for respect, fairness, equity, and opportunity.
He wants to prioritize the team at Papa John’s. Steve Ritchie says that he is implementing many actions to move his company’s brand forward in a positive direction.