I should start by saying that I am not a huge fan of Delta Airlines. In fact, I do all I can to avoid flying on Delta due to the many problems I have had every I have flown with them. This story today from Yahoo News reminds me why I avoid Delta like the plague.
Frank Strong and his four-year-old daughter were excited to take a trip together. The two were flying from Raleigh, North Carolina to Montgomery, Alabama to visit Strong’s mother. When Strong purchased the tickets for him and his daughter he listed her age. When it came time to select seats on the flight, there were not two together. Strong decided that once he got to the airport he would see about changing them. After all, an airline wouldn’t separate a child and parent, right?
At the airport, he was unable to change the seating at the kiosk. The ticket agents at the check-in desk told Strong that he could either talk to the agents at the gate and try to make the switch for free or he could pay $88 to switch their seating arrangement. He decided to pay the money so that he knew he would be with his daughter. However, once on the plane, Strong noted that it was not a full flight and there were plenty of open seats leaving him to wonder why Delta charged him to switch.
Dr. Daniel Amen mentioned that Strong has yet to hear back from Delta regarding this policy.