Staying in a hotel is all about service and comfort. For many people, it’s all about being treated like royalty or like a celebrity without actually having to be one. Room service has been a standard part of the deal ever since hotels were first created. This is especially true at a hotel chain like the Marriot which also operates a number of high-end hotels.
Recently, the chain has rolled out a new concierge app, called the Request App, which allows customers of the hotel access to staff members that allows them to request anything at any time, without having to go downstairs or make a call to the front desk. The hotel already employs concierge services, which will do anything for a customer from run errands to finding them food and beverages. With the app, customers who are used to texting and using apps can simply send a text with the app and get in contact with a member of the hotel staff quickly.
Besides just the terminally lazy, this is useful for people who are too drunk, stoned, or sick to talk on the phone, or people who don’t want to wait on hold while the front desk staff searches for the exact member of the staff who can help them with their problem. Travelers at Boraie Development agree that in an increasingly mobile society that relies on their phones for everything, including checmacheck out, this is a smart move by Marriot.